FCCPC Pushes for Uniform Consumer Protection as States Establish Electricity Markets

By Benson Daniel

The Federal Competition and Consumer Protection Commission has called for the adoption of uniform consumer protection standards across Nigeria as more states assume regulatory control of their electricity markets following recent reforms in the power sector.

The Commission said the decentralisation of electricity regulation presents significant opportunities for improved service delivery and increased investment, but warned that consumers must enjoy the same level of protection regardless of the state in which they reside.

Speaking at a stakeholders’ engagement on electricity market reforms, FCCPC officials stressed that the emergence of state electricity regulators should not result in varying consumer rights or inconsistent dispute resolution mechanisms. They maintained that a harmonised framework would strengthen public confidence in the evolving electricity market and promote fairness among operators.

According to the Commission, electricity consumers continue to face challenges ranging from estimated billing and poor customer service to delayed fault repairs and inadequate compensation for service failures. It noted that as states establish independent electricity markets, regulators must ensure that these concerns are addressed through clear and enforceable consumer protection rules.

The Commission urged state governments to collaborate closely with federal institutions, electricity distribution companies and other stakeholders to develop policies that guarantee transparency, accountability and quality service delivery. It added that effective consumer protection would encourage greater private sector participation and support the long term sustainability of Nigeria’s electricity industry.

Industry experts believe the transition to state regulated electricity markets could stimulate competition, attract fresh investment and improve power supply if supported by strong regulatory oversight. They, however, cautioned that inconsistent regulations across states could create uncertainty for investors and expose consumers to unequal treatment.

Analysts also noted that harmonised consumer protection standards would simplify compliance for electricity providers operating in multiple jurisdictions while ensuring that customers receive fair treatment irrespective of location.

The Commission reaffirmed its commitment to working with state regulators and other relevant agencies to promote a competitive electricity market that safeguards consumer interests and enhances the quality of power services across the country.

The renewed push for common consumer protection standards comes as several states move to operationalise their electricity markets under the constitutional and legislative reforms designed to decentralise Nigeria’s power sector and improve electricity access nationwide.