The Nigeria Civil Aviation Authority has directed Air Peace to prepare a compensation package for passengers affected by a prolonged delay on a Lagos-Enugu flight.
The flight, scheduled to leave Lagos at 6:45 a.m. on Monday, was rescheduled to 4:50 p.m., leaving passengers waiting for several hours at the Murtala Muhammed Airport. The disruption followed operational problems from the previous night.
The regulator’s preliminary investigation found that passengers were not properly informed about the change. An incorrect notification was reportedly sent to affected travellers, prompting complaints over the airline’s handling of the disruption.
The NCAA said Air Peace’s station and duty managers confirmed that the notification received by passengers had been sent in error. The airline also told the regulator that affected passengers had been accommodated in a hotel, although the NCAA said it was still verifying that claim.
The authority has instructed Air Peace to comply with Part 19 of the Nigeria Civil Aviation Regulations 2023 and submit a compensation package for affected passengers. It warned that sanctions could follow if the airline fails to meet its obligations.
The development comes amid wider concerns over flight delays in Nigeria and growing regulatory emphasis on passenger rights and airline accountability.
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